This audiocast provides practical, hands-on advice to help actuaries communicate effectively in difficult situations. Topics may include:

• Recognizing when communications are likely to be difficult;
• the actuary’s responsibilities to communicate under the Code of Professional Conduct and Actuarial Standards of Practice (ASOPs);
• choosing the communications medium and timing of the communications;
• avoiding legal pitfalls when communicating bad news;
• documenting communications.

Participants will come away better able to communicate effectively in difficult situations.

Speakers